Yes. All orders at Piano-Accompaniments.com are made through a secure checkout. You can confirm this by looking for the padlock symbol in your browser's address bar, and by noting the prefix 'https' at the start of the webpage address. It is not just the checkout pages that are secure, every page on this website is secured using the modern TLS 1.2 cryptographic protocol.

All payment card details are processed by either Elavon or PayPal, both of which are highly established payment service providers dedicated to ensuring your transaction is processed securely. Your card details are fully encrypted, and not seen by myself during or after the transaction.

The Shopping Cart lists the works you wish to purchase, including any individual movements and practice ones. The cart requires 'cookies' to be enabled in your web browser for it to work (the same as any other online shopping cart), so if you get a cart error message please check if cookies are properly enabled.

To remove an item from the cart, tick the check box alongside the work in the 'Remove' column then click 'Update Cart'.
To continue browsing for more accompaniments, click 'Continue Shopping'.

There is a currency converter at the bottom of the cart, this can be used to see the total price in your own currency. The Total may change as the checkout progresses to reflect discount codes or EU VAT, however the final cart total will be calculated and displayed before order confirmation.

When you are happy with your cart contents, click 'Checkout' to begin the payment procedure. If you are using a mobile phone you may have to scroll down to find the Checkout or other buttons.

Please note - if you try to put the same work in the cart twice, an error message will appear to prevent you paying for it twice! Please check the cart details, or contact me if you need further help.

Click the 'Checkout' button to begin the payment procedure.

On Checkout Page 1 there are a few name and address details to enter, to help fulfil your order. If you would like to order without giving your address details, please see FAQ 7 below.

The required checkout fields all apply to your BILLING (invoice) address, not necessarily where you are currently living.
------------
Full Name - please enter your full name as you like to be referred to e.g. John Doe or Erika Mustermann. This should be a maximum of 25 characters.

Address Line 1 - This is your billing street address, e.g. 4 Privet Drive.

City/Town - The city/town/district on your billing address.

Postal/Zip Code - Your billing postal code. This may also be known as Postcode (UK), Zipcode (USA), Eircode (Ireland), or other variations.

Country - This is the country of your billing address. If this is the USA or Canada, you also need to provide your state or province below (e.g. Arizona or Alberta).

State/Province/County - This is only required for customers in the USA or Canada - please use the dropdown list to select.

Email Address - this is required so that your receipt email can be sent, containing your download links. To ensure it is entered correctly, the checkout asks for it twice!
------------
On Checkout Page 2 you can enter a discount code if you have received one, and then tick the check box to agree to the Terms and Conditions shown at the bottom of the page.

On Checkout Page 3, please take note of the information regarding the download procedure. Finally, select whether you wish to use Elavon or PayPal as the payment provider.

Occasionally customers can find problems with completing the checkout procedure on the website. This can be due to a number of reasons. Browser cookies or cache can sometimes conflict with the cart or checkout scripts, and occasionally when checkout pages are translated into different languages this can also confuse the ordering procedure.

There are 2 things to try. Firstly you can try refreshing the page - to refresh a browser in Windows, hold Ctrl and then press F5, while Mac users should hold down Cmd, Shift, and then press R. On a mobile device, drag the page down from the top and hold until you see a spinning wheel. If this doesn't work it may be worth trying to use a different device or different web browser to see if that makes a difference, if you have one available.

If you do find any problems with ordering, as I should be able to help you complete the order using a different method. Just let me know which accompaniment tracks you would like to order, and I'll get back to you with details on how to pay for and receive your tracks. Usually, the easiest way is to transfer payment directly through PayPal (or bank transfer), and then I can send you the tracks in a Dropbox folder or as email attachments.

Elavon is one of the biggest and most secure payment service providers in Europe, processing millions of transactions each month. However, because of its very strict payment rules, occasionally my customers have reported not being able to complete a transaction, through no fault of their own.
If you find this is the case, don't worry! Just go back and select PayPal instead of Elavon as the payment option. There is no need to have a PayPal account, and you don't have to log in if you don't want to, because PayPal now offers the simple option to pay by credit or debit card through a guest checkout.
If you still find problems when trying to pay please contact me as I can often provide an alternative.

On rare occasions, customers attempting to pay through Elavon may encounter a strange error message, shown below. These errors only occur when paying through Elavon, so you may find it easier to select PayPal as the payment option instead, as this now allows you to pay by credit or debit card as a guest without needing to have a PayPal account.

Status: MALFORMED 3109 - To prevent this error, please enter your name in the Full Name field, e.g. John Doe or Erika Mustermann. However, please ensure this is a maximum of 25 characters.
Status: MALFORMED 3130 - To prevent this error, please ensure you have selected your State (USA) or Province (Canada) from the drop-down list in Checkout Page 1. You need to do this even if you have previously typed the name of your state, sorry about this!

Yes. If you don't wish to disclose your address details, or if you are finding any problems completing your transaction, there is an alternative to using the checkout.
Here is the procedure:

1. Contact me at to let me know which pieces you would like to purchase, and whether you would like to pay direct with PayPal or bank transfer (PayPal is preferable for me)
2. I will let you know the cost and the transfer details
3. On receiving the payment I will put the requested tracks into a Dropbox folder and send you the link from which to download the tracks.

Yes, you can purchase these accompaniment tracks from anywhere in the world. As this website is based in the United Kingdom, all the displayed prices are in pounds Sterling. However, once you reach the payment pages, either Elavon or PayPal, your geographical location will be noted and the total price converted accordingly. There are also currency converters on the product pages and in the cart if you wish to see the converted amount before progressing with the checkout.

Since 1st January 2021 I have had to apply VAT for the 27 countries in the European Union, according to the standard rate from the customer's billing address country. Further details are available here. All orders not made from EU countries are not currently subject to VAT.

Yes of course. If your receipt email does not arrive (and is not in your spam/junk folder), or if you find any other problem with your order , and I will do whatever I can to make sure your order is fulfilled.

If any issues cannot be resolved, or if you are unhappy with any of the accompaniment tracks provided, then I am happy to provide a refund for the tracks in question.